A doctor in Spanish by phone: how it works

Telemedicine lets you talk to a licensed doctor without going to a clinic. Here is what it can treat, when not to use it, and what a call is like.

Updated October 9, 2026

What it is

You talk to a licensed doctor, physician assistant or nurse practitioner by phone call, video, text message or email. They check your symptoms and give you a treatment plan. No waiting room, and you don’t lose a work day.

What a doctor by phone can help with

• Flu, fever or sore throat
• Sinus problems or allergies
• Ear infection
• Urinary tract infection
• Nausea or stomach virus
• Pink eye
• Rashes or acne

…and other common illnesses.

When NOT to use it

Call 911 or go to the emergency room if you have:

• Severe chest pain
• Trouble breathing
• Bleeding that will not stop
• Fainting, seizure or confusion
• Serious accident or injury
• Very hot skin or slurred speech after working in the heat (heat stroke)
• Trouble breathing after contact with a pesticide or chemical

What a call is like

1. 1

   Have your member card ready

   They may ask for your card details.

2. 2

   Call or start the video call

   Say you prefer Spanish. With Virtual Urgent Care, the staff is bilingual.

3. 3

   Tell them your symptoms

   Since when you feel sick, how strong it is, and what medicines you take.

4. 4

   Follow the plan

   If you need a clinic or a lab, Virtual Urgent Care helps you find one.

Mental health by phone

With Virtual Urgent Care you can also talk to a mental health expert. The first visit and coaching are included. A psychologist or a psychiatrist costs extra.

How to get it

• If you want it just for yourself, sign up online.
• If the company that hires you already offers the service, it signs you up when it hires you.
• If you have Gold or Silver, Virtual Urgent Care is already included.

Virtual Urgent Care is not health insurance: it does not pay for the hospital, surgery or emergency room visits.

Already a member? Call 1-866-969-4761

This guide is general information. It is not medical or legal advice. In an emergency, call 911.